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Guides for booking and tickets

Find answers about finding events, paying, and using your tickets.

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Start with the journey that matches your question.

Finding and booking eventsBrowse events, open an event page, and choose seats or tickets.Browse events
Payment and ordersPaying for an order, checking its status, and what to do if payment fails.Open orders
Tickets and entryTicket wallet, ticket details, and entry at the gate.Open ticket wallet
Account and alertsYour account, notifications, and privacy choices.Open account

Popular guides

Choosing seats or tickets
Open an event and choose your tickets on its page. Seated events show a seat map where unavailable places can’t be selected; other events list ticket types and quantities.
Browse events
What happens after you pay
After paying you come back to Ticketing Hub while we check the payment. You then land on your order, which shows its status and your tickets once it’s confirmed.
Open orders
Using your ticket at the gate
Your tickets are listed in the ticket wallet. When a ticket is ready, show its entry code from the ticket page or the app at the gate.
Open ticket wallet
Reading your notifications
The notifications inbox shows updates about your orders and tickets. Filter unread alerts, mark one read, or mark all read.
Open notifications

Frequently asked

5 matching questions

Where are my tickets after booking?

Open My tickets from the account menu. Each ticket opens its details, including the entry code when the ticket is ready.

What if payment fails or times out?

Open Orders to see your order’s status. If it wasn’t paid, you can book again from the event page or contact support.

How do I see events near me?

Use the city picker in the header to choose your country and city, then browse Events.

Can I cancel an order?

You can cancel an order that is still pending from its order page. For confirmed orders, contact support — tickets follow each event’s policy.

What should I never share with support?

Never send passwords, payment card details, or ticket/QR codes. Describe what you saw on screen instead.

Still stuck? See how to reach our support team.